I sent an email to 311 on Sept 13 to take care of the garbage that was dumped on the ground behind one of the houses in my back lane. I specifically requested that the issue be submitted as a complaint regarding the residence dumping garbage on the ground and not in a dumpster. I also requested the issue be directed to the attention of Waste Management and asked if a dumpster could be placed in that location. I said there was a large gap between dumpsters where that residence was located.
My request to have the issue sent to the two different departments was done, and I was given reference numbers for each "ticket" created.
It is moments like this that I feel my words are not in vein. :)