Thursday, September 2, 2010
Dumpster Takes Three Trucks To Clear
I took pictures of all the dumpsters along the back lanes I walked, and made note of each one that had mattresses and couches stacked beside them. Each issue was reported to email@example.com, and I included a photo of each item I was reporting so they would know exactly what was sitting beside each dumpster. The people at 311 would thank me for the photo, stating that it helped them in knowing what needed to be picked up.
The dumpster had been emptied the day before, on Aug 26. But the items beside the dumpsters do not get removed by the regular garbage truck. They have to wait for the special truck to arrive.
firstname.lastname@example.org. I quoted the ticket number I was originally given for the two couches and the box spring. I asked the status of the ticket. I received a reply the next day telling me the ticket had been closed. I asked for more detail, provided the photos showing more mattresses appearing, then back to the original items. I was told that they do not receive any information except that the ticket had been closed. So, it seems the contractors came to the dumpster and took only part of the items that needed to be picked up. The people at 311 made yet another ticket to have the items picked up. Again, we would try to have the two couches and box spring picked up from beside the dumpster.
Finally yesterday the couches and box spring were cleaned up from the back lane. But it took two special trucks to come to a single dumpster to pick up the items.
While I was checking on the dumpsters on Aug 31, I noticed a city worker going down the back lanes. I stopped the person to ask what they were doing. I was told that he was checking on the reports of items to be picked up. I was told that a contractor is not sent out to pick up any mattresses, couches, or any other large item until someone drives out to the location and verifies that the item is approved for pick-up. An item will not get picked up if it is still on private property, which I can understand. But I sent photos showing exactly what I am requesting for pickup. I was told he still has to come out and verify the items before sending the request to the contractors.
The city is no longer in control of the garbage pick-up. That has been contracted out to a private company. What the city does have control of is a system of creating tickets. We contact them regarding bulk trash and they make a ticket. They have a city worker confirm the ticket by driving down the back lanes, then they send the ticket to the contractor. Then what? Does the city worker check to make sure the ticket was completed by driving down the back lanes again? And how much garbage do these contract workers pick up when a ticket is issued? Apparently they do not pick up everything. I saw that myself with the stack of mattresses. A second ticket had to be created. A second drive down the back lane to verify the ticket had to be done. A second contractor truck had to come down the lane to pick up the couches and box spring.
So that one dumpster had the regular garbage truck, the city worker verifying each bulk pick-up request, and the contractor truck coming down the lane to pick up the mattresses on the first trip and the two couches and box spring on its second trip. Didn't it used to take just one truck on garbage day?